1. Standard Returns & Exchanges

• Items can be returned or exchanged within 14 days of delivery.
• Jewelry must be unused, in original condition, and returned with all packaging, invoice, and certificates.
• Customized or engraved pieces are not eligible.
• All approved returns and exchanges will be issued as store credit only. No cash or bank refunds are provided under any circumstances.
• Store credit can be used toward future purchases.

2. Used-Item Exchange (within 12 months)

• A one-time exchange is possible within 12 months of purchase.
• A 25% deduction of the invoice value will apply, covering:
  • Professional care and restoration (polishing, cleaning, sterilization for earrings)
  • Authentication and quality verification in our workshop
  • Restocking and repackaging costs
  • Administrative and handling fees
• The item must be in good condition and accompanied by original documents.
• All approved exchanges will be issued as store credit only. No cash or bank refunds are provided.
• Store credit can be used toward future purchases.

3. Lifetime Diamond Upgrade

• Natural diamonds (above 0.30 ct, with GIA/IGI certificate) qualify for 80% credit toward a new piece priced at least 1.5× the original.
• All pieces must be inspected and authenticated in our workshop.

4. After-Sales Care

• Complimentary lifetime cleaning & polishing (once per year).
• One free resizing within 90 days of purchase.
• 24-month warranty covering manufacturing defects.

5. Exclusions

• Customized, engraved, altered, or structurally damaged items.
• Items without original certificates.

6. Processing

• All returns and exchanges must be shipped with insured labels.
• Quality inspection requires 3–5 business days before issuing store credit, exchange, or replacement.